helpdesk
Blackfin Consulting “SAP Technical Support Services” are managed through the Blackfin helpdesk to ensure continuity with regards to problem resolution and tracking for SLA and monthly reporting. The Blackfin helpdesk allows us to facilitate reliable support, change control (CAB) and auditing. This also ensures consistency between Blackfin and the client's support teams, as well as enabling ongoing historical analysis. Blackfin always provides a dedicated remote support resource that will manage all helpdesk activities ensuring all SLA’s are met with regards to technical support KPI’s.- hours of operation 08:30 - 17:30 (24 x 7 Support Available @ T&M rates outside of normal hours of operation)
- phone 1300 number is coming! (in the meantime please use +61 (0)416 178 642)
- email helpdesk@blackfin.com.au
Click on the following link to get to the Blackfin Helpdesk.
